Shipping policy
Thank you for shopping at Medidermabiome. We are committed to delivering your orders to your doorsteps promptly and efficiently. Please take a moment to review our shipping procedures, timelines, and any associated terms and conditions.
ORDER PROCESSING TIME:
- Orders are typically processed within 2-5 business days of receiving payment confirmation.
- Orders received after 7:00 PM GMT + 3 will be processed on the following business day.
LEBANON SHIPPING RATES:
You can view the shipping cost for your order during the checkout process before finalizing your purchase.
ESTIMATED DELIVERY TIME:
- Estimated delivery times vary depending on your location and any unforeseen circumstances.
- Upon order confirmation, you will receive an email with an estimated delivery date.
ORDER TRACKING:
- We provide tracking information for all shipped orders.
- Once your order has been dispatched, you will receive an email with a tracking number and instructions on how to track your shipment.
SHIPPING RESTRICTIONS:
- Some products may be subject to shipping restrictions or additional shipping charges based on their size, weight or destination.
- Please refer to the product description for any specific shipping information related to individual items.
DELIVERY ISSUES:
In the rare event of a delivery issue or delay, please contact our customer support team on Instagram or via email: usutcha.co@gmail.com. We will work diligently to resolve the issue and keep you updated on the status of your order.
RETURNS AND REFUNDS:
For information on return, exchanges, and refunds, please refer to our Return Policy.
CONTACT INFORMATION:
If you have any questions or concerns regarding your oder, our shipping policy, or any other inquiries, please do not hesitate to contact our customer support team at usutcha.co@gmail.com.
Thank you for choosing us for your shopping needs. We appreciate your business and we are dedicated to provide you with a seamless and enjoyable shopping experience!
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USUTCHA S.A.R.L
Lebanon
usutcha.co@gmail.com